Terms & Conditions
A legal disclaimer
Prime Clean Solution provides professional cleaning services with the goal of ensuring quality, hygiene, and customer satisfaction. While we make every effort to maintain high standards in our work, we do not guarantee the absolute removal of all stains, damage, or hazards, especially those that have been untreated for extended periods or require specialized services beyond our scope.
Terms and Conditions – Prime Clean Solution
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Effective Date: 28/06/2024
By using our services, you agree to the following terms:
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1. Bookings & Appointments
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All bookings must be made through our website, by phone, or via email.
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We will confirm each booking with a confirmation message or email.
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Same-day bookings are subject to availability.
2. Cancellations
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Clients can cancel a booking at least 24 hours before the scheduled time at no cost.
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If no cancellation is made and our team arrives at the property but cannot access or find the client, a £20 no-show fee will be charged.
3. Payments
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All payments are made after the service is completed, via card, bank transfer, or approved payment method.
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No refunds are offered, as no prepayments are taken.
4. Service Guarantee
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We strive for high standards, but Prime Clean Solution is not liable for minor issues.
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If a major issue arises, we encourage clients to contact us immediately.
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5. Client Responsibilities
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Clients must provide access to the property at the agreed time.
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Clients must secure pets, valuables, and fragile items before the service begins.
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We reserve the right to refuse service in cases of unsafe, hostile, or unsanitary environments.
6. Limitation of Liability
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We are not liable for indirect or incidental damages.
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Our liability for any claim is limited to the value of the service provided on the day of the incident.
7. Privacy & Data
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Client information is kept confidential and used only for booking and service purposes.
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We do not sell or share personal data.​
8. Changes to Terms
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We may update these terms at any time. Continued use of our services implies acceptance of the updated terms.
sure to receive local legal advice if you are trying to protect yourself from legal exposure.